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Logan Water deploys TaKaDu’s Central Event Management (CEM) Solution to Reduce Water Loss and Improve Customer Service and Operational Efficiency
Logan water adds the TaKaDu capabilities as part of its ongoing commitment to operational excellence that have begun with related programs already in 2001
City of Logan, Queensland, Australia, and Yehud, Israel – November 22, 2022 – Logan Water, a commercial business unit of the City of Logan, deployed TaKaDu’s Central Event Management (CEM) solution across its entire network in an effort to reduce the City’s water network losses. The City of Logan is one of the largest and fastest growing cities in Australia and home to more than 327,000 people from more than 217 different cultures.
Logan Water’s has an ongoing commitment to reducing water loss that has begun with a small water pressure and leakage management program in 2001, following a comprehensive program in 2006 in response to the Millennium Drought. There have been several evolving drivers for the program over the years, from asset management considerations, legislative requirements, economic, customer service and efficiency goals as well as management of the ever-increasing amount of big data. TaKaDu Central Event Management (CEM) will be instrumental to achieving these goals
“Logan Water’s ongoing commitment to operational excellence is clearly evident in their history and culture” says Amir Peleg, TaKaDu’s Founder and CEO. “I am confident that our CEM will have a significant impact on Logan Water’s goals, as it has been impacting leading utilities across the globe for over a decade. We are very excited to embark on this journey together with Logan water” he added.
About Logan Water
Logan Water manages the city’s drinking water and wastewater systems to provide safe, high-quality water and wastewater services that ensure the protection of public health and the environment, through a network consisting of 2,400 km of mains and 131,000 service connections.
A proud commercial business unit of the City of Logan, we are committed to managing the city’s drinking water and wastewater systems to provide safe, high quality water and wastewater services that ensure the protection of public health and the environment. We are responsible for providing essential water and wastewater (sewerage) services to our customers and community across the City of Logan.
TaKaDu provides a comprehensive SaaS analytics software solution that enables water distribution utilities to manage their water network efficiently and intelligently instead of having to operate in a ‘fire-fighting’ mode, thus empowering them to overcome high water loss, low operational efficiency, and poor customer service. Using the utility’s network data and integrated information from other solutions such as work order software and smart meters, TaKaDu employs sophisticated statistical techniques to detect, automatically and 24/7, diverse asset failures such as leaks and broken meters early in their evolution, before there are other indications. It then enables the utility’s personnel to manage these incidents until resolution.
Utilities gain ROI of 5X-10X through reducing their physical and apparent water loss, focusing their back office and field teams on acute failures and shortening their maintenance backlog activities, while reducing their operational costs, retaining organizational knowledge, and improving their customer service.
Unlike other solutions, TaKaDu is a proven, mature and patented solution, operating for over a decade with leading utilities in 15 countries, who almost all retain the service for many years. Additionally, it stands out due to its rapid deployment, intuitive user interface and built-in best practices.